1. What is PayrollHero?

PayrollHero is a cloud-based, end-to-end business solution for time, attendance, scheduling, HRIS, business intelligence, and payroll. Our consumer friendly applications include #MyClock for iOS/Web and TeamClock for iOS/Android/Web.

We are built specifically for the Philippines and utilize facial recognition technology to effectively eliminate costly ghost employees, buddy punching, and to help put smiles on your employees’ faces every day.

2. Is my data safe with PayrollHero?

Yes. From two factor authentication to encryption at rest to HTTPS security, your data is safe with PayrollHero. Learn more

3. How can I experience your platform?

To learn more about PayrollHero, you can sign up for one of our webinars, visit our YouTube channel, or request a personal demo.

4. How do I get started?

Get started with PayrollHero by completely filling out this form.

5. How long does it take to get started?

The onboarding process is 60 days from start to finish to ensure that your account gets set up accurately.

6. How does your onboarding process work?

Our implementation team will coordinate the onboarding of your company and share a personalized gantt chart so that you can watch the progress. The onboarding process is 60 days from start to finish.

7. Are all my employees required to attend the training certifications?

No. Every single employee in your company is NOT required to attend the training certifications. However, please keep in mind that only the ones that passed the PayrollHero training certifications (certified users) will get certified support. Usually companies send their HR and payroll admins and managers that have duties within HR and payroll. Learn more

8. Is it easy to use your platform?

Yes, PayrollHero’s platform is intuitive and easy to use. We complement our platform with amazing customer service, detailed support documents, on-line videos, and in person training certification.

9. Does your platform work on any device?

There are minimum system and device requirements to run PayrollHero, please visit our Knowledge Base.

10. Do I need to buy a device for all of my employees?

It depends on the set-up of your company. If your employees are based in one worksite only and you want them to clock-in and out using a single device, that is possible. If you want them to clock-in and out using several devices or their own devices, that is also possible.

Learn more about #MyClock and TeamClock

Learn more about worksites

11. Aside from facial recognition, what are the other options?

None. PayrollHero uses facial recognition to ensure that the right employee is in the right place at the right time. This “selfie” based clock-in or out is the only way our platform pulls in data.

12. How can I track the whereabouts of my employees?

We can track the whereabouts of your employees when we set-up the worksites of your company. Learn more

13. Is it possible for me to keep track of my “flexible” employees?

Yes. Again, we can do this with the help of the Worksites feature as well as “Flex Schedules.” Learn more

14. What can my employees see on their respective accounts?

Assuming that you are the account owner, you are the one who will decide how much and what your employee can view using his/her account. Learn more

15. Where does my business fit in terms of pricing?

It depends on the needs of your company. We currently have three pricing packages: 1) Small Business 2) Enterprise 3) Enterprise Plus Learn more

16. What if my business doesn’t fall under restaurant, BPO, office, or retail?

Completely fill out this form and one of our team members will get in touch with you so that we can find out if your business is a fit with PayrollHero.

17. How does billing work?

When you sign up for PayrollHero, we bill you for the year ahead. You pay for a certain amount of seats in advance and this creates a credit on your account. To let you know what’s going on with your account balance, we send you a summary each month. Learn more

18. How do I pay you?

PayrollHero accepts credit cards via PayPal and wire transfer to HSBC Singapore.

19. Do you compute and process government-mandated contributions?

Yes. Our platform can provide the computations and we can process government-mandated contributions.

20. Can you provide me with required government forms?

Yes. We can provide some of the required government forms. Learn more

21. Can you help me with leave management?

Yes. Employees can fill out a form online through their PayrollHero account to quickly and easily request time off. Learn more

22. How do you compute for overtime pay and night differential?

Overtime pay - Learn more

Night differential - Learn more

23. What if I only need certain parts of your platform?

That’s okay. We will be transparent with you and let you know from the beginning if we can adjust depending on the needs of your company. Our PayrollHero & Your Business (PAYB) Forms will help us determine if your company is indeed a fit with our platform.

24. Am I allowed to cancel my account?

Your initial contract is 1 year (unless stated longer in the contract) and renews on a month to month basis. You can cancel anytime after the initial year by providing 30 days notice in writing.

25. What if my question is not here?

We are always available to answer any questions that you may have about PayrollHero. For the quickest response, try checking our Knowledge Base. If you can’t find the answer to your questions, reach out to us via support@payrollhero.com and we will respond as soon as possible.